Refund policy

Return & Refund Policy

Thank you so much for shopping with Mochi Mochi Cafe! ♡

Because we are a small shop, all sales are final, and we are unable to accept returns, exchanges, or cancellations once an order has been placed.

Please take a moment to review your order before checkout, including your items, quantities, and shipping information.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We’ll be happy to review the issue and do our best to make things right. Please include your order number along with clear photos of the item and packaging.

Depending on the situation, approved issues may be resolved with a replacement, store credit, or refund.

We truly appreciate your understanding and support of our small business. ♡